Senior Care Plus Overview
Senior Care Plus is a Medicare Advantage organization and a stand-alone Prescription Drug Plan with a Medicare contract, serving individuals in Northern and Southern Nevada. This section provides a comprehensive overview of the services offered by Senior Care Plus and their service areas.
Services Offered
Senior Care Plus offers an extensive range of services designed to cater to the diverse needs of seniors. The organization provides various senior care plans including the Renown Preferred Plan, Select Plan, Essential Plan, Patriot Plan, Extensive Duals Plan, and Complete Plan. Each plan is tailored to address specific health requirements and preferences, ensuring that members receive the best possible care.
Here is a summary of the key services offered:
- Medical Services: Comprehensive medical coverage including doctor visits, hospital stays, and preventive care.
- Prescription Drug Coverage: Stand-alone Prescription Drug Plans to help manage medication costs.
- Wellness Programs: Programs to promote healthy living and prevent illness.
- Care Coordination: Assistance in managing chronic conditions and coordinating care among different healthcare providers.
- Additional Benefits: Services beyond typical insurance coverage, such as vision, hearing, and dental care for seniors.
For detailed information on each plan, visit the Senior Care Plus Plans page.
Service Areas
Senior Care Plus serves both Northern and Southern Nevada, providing a wide range of services to meet the healthcare needs of seniors in these regions. The plans are available in numerous counties within Nevada, making it accessible for a large population of seniors seeking quality care.
Enrollment in Senior Care Plus plans depends on contract renewal, ensuring that members continue to receive uninterrupted service and support. For more information on specific service areas and how to enroll, visit the Senior Care Plus Service Areas page.
By offering a variety of plans and services, Senior Care Plus stands out as a comprehensive solution for seniors seeking advanced healthcare options in Nevada. Their commitment to providing exceptional care and support ensures that members can enjoy a high quality of life. For additional resources and support, explore the senior health care section on our website.
Senior Care Plus Plans
Plan Options
Senior Care Plus offers a range of plans designed to meet the diverse needs of seniors. These plans are tailored to provide comprehensive care, ensuring that every individual receives the necessary support and services. The available options include:
- Renown Preferred Plan
- Select Plan
- Essential Plan
- Patriot Plan
- Extensive Duals Plan
- Complete Plan
Each plan offers unique benefits and coverage levels, catering to different health and financial needs. For more detailed information on each plan, visit our senior care plan page.
For those seeking an advanced approach to senior care in Illinois, these plans provide a variety of options to suit different needs.
Limitations and Changes
While Senior Care Plus offers extensive benefits, it's important to be aware of certain limitations and potential changes. Each plan may have specific copayments, restrictions, and conditions that apply. It's crucial to review these details carefully to understand what is covered and any out-of-pocket expenses.
Benefits, premiums, and copayments/coinsurance are subject to change annually on January 1 [1]. Members will receive notice of any changes to the formulary, pharmacy network, or provider network when necessary.
For those considering enrollment, it's also worth noting that a salesperson will be present with information and applications during sales meetings. For accommodations for persons with special needs at these meetings, call 775-982-3158 or 711 for TTY.
To stay informed about any updates or changes to your plan, regularly check the official Senior Care Plus website and our senior health care resources.
Customer Support and Resources
Senior Care Plus prioritizes providing exemplary customer support and resources to ensure their members receive the best possible experience. This section highlights their multilingual support and educational seminars.
Multilingual Support
Senior Care Plus understands the importance of accessibility and inclusivity. They offer customer service in multiple languages to cater to the diverse needs of their members. This service includes providing information in other languages at no additional cost [2].
Members can access multilingual support by contacting Senior Care Plus Customer Service at 775-982-3112 or toll-free at 888-775-7003. For TTY users, the State Relay Service is available at 711 [1]. For Spanish-speaking members, assistance can be obtained by calling the same number, ensuring that everyone receives the necessary support.
Educational Seminars
Senior Care Plus is dedicated to empowering their members through knowledge and education. They offer various educational seminars designed to provide valuable information on a wide range of topics related to senior health care.
These seminars cover topics such as understanding senior care plans, navigating senior health care, and accessing benefits like the MyChart online portal. Senior Care Plus Enrollment Specialists are available at Renown Health locations starting the week of October 16, providing an opportunity to discuss healthcare needs in person without the need for an appointment [3].
By attending these seminars, members can stay informed about the latest in senior care and make educated decisions about their health and wellness. For more information on specific topics, check out our articles on presbyterian senior care and dental care for senior.
Membership Benefits
Senior Care Plus members enjoy a variety of benefits designed to enhance their health and well-being. Two notable perks include gym memberships and access to the MyChart Online Portal.
Gym Memberships
Senior Care Plus provides members with gym memberships as part of their wellness programs. This benefit allows members to access participating gyms that are convenient for them. A free gym membership can be a valuable resource for maintaining physical health, especially for seniors who need to stay active to manage chronic conditions or improve overall fitness.
Members receive a membership card that grants them access to these facilities. For those who prefer a more personalized approach, Senior Care Plus also offers hard copies of pharmacy or provider directories upon request [5]. For more details on the various plans and their benefits, visit our senior care plan page.
MyChart Online Portal
Another significant benefit for Senior Care Plus members is the MyChart Online Portal. This free, secure online portal allows members to access their health insurance benefit information anytime, anywhere [4]. The MyChart tool offers several features that are particularly beneficial for seniors:
- Easy communication with primary care providers
- Quick prescription refills
- Access to test results within 24 hours
A member shared a positive experience, mentioning the convenience of using MyChart for communication and quick access to medical information. This tool is part of the broader effort by Senior Care Plus to ensure that members have the resources they need to manage their health effectively.
For more information on healthcare resources and support, visit our pages on senior health care and presbyterian senior care.
Contact Information
Office Hours
For those seeking in-person assistance, the Senior Care Plus office is located at 10315 Professional Circle, Reno, NV 89521. The office is open Monday through Friday from 8 a.m. to 5 p.m. Visitors can expect knowledgeable and friendly staff ready to answer questions and provide support. For any inquiries, the office can be contacted at 775-982-3112 or toll-free at 888-775-7003.
For more details on senior health care services and senior care plans, visit their website or contact the office directly.
Call Center Availability
The Senior Care Plus Call Center offers extended hours to accommodate various schedules. The call center operates from Monday to Friday, 7 a.m. to 8 p.m., and on Saturday and Sunday from 8 a.m. to 8 p.m. Customers can reach the call center at the Reno number 775-982-3112 or toll-free at 888-775-7003.
For those who need information in Spanish, assistance is available by calling 775-982-3112. Additionally, the TTY Relay Service is available at 711 for individuals with special communication needs. For more information about presbyterian senior care and dental care for senior, visit their respective pages.
Customer Experiences
Positive Reviews
Senior Care Plus has received numerous positive reviews from satisfied members. One member shared their experience, highlighting the excellent care received from their Primary in Sparks, which they believed saved their life. This reviewer appreciated the MyChart tool for its ease of communication with their Primary, quick prescription refills, and access to test results within 24 hours. Additionally, they highlighted the benefits of the Senior Care Preferred Plan, including a free gym membership.
Negative Reviews
Despite the positive feedback, some members have expressed dissatisfaction with Senior Care Plus. One reviewer mentioned denied claims related to breast cancer treatment, which they believed violated the law. They emphasized the challenges faced in appealing the denial and the financial burden incurred due to the denied surgery [6].
Another reviewer criticized the company for prioritizing cost-saving over patient care, mentioning a lack of concern for pain relief and the handling of procedure reviews. They advised seeking health coverage elsewhere [6].
A detailed account from another reviewer highlighted various challenges faced with Senior Care Plus, including repeated denials of approved services, resulting in significant financial burden and confusion. They expressed frustration with the disorganization within the company, difficulties in accessing medical records, and the complex processes involved in simple requests like getting a flu shot [6].
For more information on plan specifics, visit our senior care plan page. If you are interested in health care options, check out our senior health care and presbyterian senior care articles. Additionally, for dental care needs, visit our dental care for senior section.
References
[1]: https://www.seniorcareplus.com/plans/northern-nevada-plans/
[2]: https://www.seniorcareplus.com/plans/
[3]: https://www.seniorcareplus.com/locations/
[4]: https://www.seniorcareplus.com/